Suggestions and Complaints

The practice is committed to providing a courteous and efficient service to all our patients at all times.

We welcome any suggestions you may wish to make on how we can improve our services and of course any positive feedback is appreciated.

If you feel you have reason to complain about our service we promise to respond constructively and promptly. Any complaints or suggestions for patients currently registered should be sent to our Practice Manager:

Karen Benson, Practice Manager - ggc.gp49144@nhs.scot

Nithsdale Merryvale Group Practice, 162 Nithsdale Road, Glasgow, G41 5RU

Complaints Procedure

Level 1 Complaints - Complaints that do not require investigation, will more often than not, be responded to within 5 working days either in writing or verbally.

Level 2 Complaints - Complaints which require investigation or group discussion will be responded to within 20 working days.  These are usually provided in writing and will be sent to you via recorded delivery mail.

Ombudsman - For issues that have not been resolved following our formal written response, patients can approach the Scottish Public Services Ombudsman for further review.