Practice Charter

Your rights and responsibilities

You are entitled to expect an efficient, courteous, competent and confidential service from all members of our practice team - we will make every effort to provide this to you. In return we would ask you to be considerate and responsible in your use of our services - this will help us to provide the best possible care for all. In particular we would ask you to ensure that you cancel any appointment you are unable to keep.

We have recently been concerned at the substantial (10 to 15%) of appointments not kept. This is very unfair on other patients and we have been actively trying to change this. In a small number of cases we have found it necessary to remove patients from our list after they have continued to miss appointments despite several advisory letters about this.

Access to Records

Our use of your personal health information is covered by a duty of confidentiality, and is regulated by the Data Protect Act. The Date Protection Act gives you a number of rights in relation to how your personal information is used, including a right to access the information we hold about you.

Medical information is shared with the Glasgow Emergency Medical Services, patients can withdraw permission by contacting the practice.

Everyone working for the NHS has a legal duty to keep information about you confidential and adheres to a Code of Practice on protecting patient confidentiality. Further information on this can be found at Anyone who receives information from us is also under a legal duty to keep it confidential



Actual or threatened violence, or offensive and abusive language towards any member of our practice team is not acceptable. Should such occur the patient involved will be removed from our practice list and will be required to make other arrangements for his or her medical care.

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