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Message to our Patients Posted on 19 Sep 2021

Patients may be aware that there has been some recent misinformation about General Practice in some parts of the media and on social media. We would like to reassure our patients that we have been open throughout the pandemic, although we have had to significantly adapt our service to provide a safe level of care to all our patients, while protecting staff and vulnerable patients from infection. Our doors have not been locked, but we have installed controlled entry systems, so that everyone can be screened for possible symptoms of Covid-19 prior to entering, as per Government guidelines. We also need to maintain social distancing within waiting areas and continue to reduce footfall, which limits the number of patients who can attend.

There were pressures in General Practice even prior to the pandemic, with many more patients with complex issues managed outside hospital, despite a decline in the number of GPs. Many changes have taken place to try and do this well. We now have two experienced Advanced Nurse Practitioners and a Practice Pharmacy Team working alongside our GPs to provide the best clinical care possible.

As a result of all this, most consultations will continue to take place remotely by phone or ‘Attend Anywhere’ videolink, but face to face consultations with a Clinician are always available when clinically necessary. Our trained Reception staff will continue to ask some questions to allow them to give patients options to access the care and information which best meets their health care needs. The aim is that patients are seen by the right person, at the right place and at the right time.

We understand that the past 18 months have been difficult and exhausting for everyone and are conscious that this has led to an increase in the number of patients becoming distressed and anxious. All our staff have been working extremely hard to provide the best service they can in challenging circumstances and we are very grateful for the patience and appreciation shown by most of our patients. As always, however, we will support staff on the occasions they are faced with rudeness, and abuse will not be tolerated.

All feedback from patients is welcomed, as we continue to try and develop services in the best way we can, while faced with ever-changing circumstances. We would like to thank our patients for their support.

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